Why You’re Not Receiving Your OTP Code — And How to Fix It Fast
One-time passwords (OTP) are supposed to be instant. But sometimes… they just don’t show up.
If you’ve ever waited and waited for that verification SMS, you’re definitely not alone.
Let’s break down the common reasons why OTPs fail to arrive — and the quick fixes you can try right now.
Failure to receive the OTP verification code is usually related to the following three reasons:
1. The telecommunications network is unstable/maintained.
2. The current network environment is of poor quality.
3. The cellular network has not been refreshed for a long time.
💡 Why OTP Codes Sometimes Don’t Arrive
Most of the time, it’s not the app or platform causing the delay. It’s usually related to your mobile network. Here are the three most common reasons:
1. Unstable or Under-Maintenance Network
Your telco network might be experiencing temporary downtime, heavy congestion, or maintenance work.
2. Poor Current Network Environment
Weak signal, being in a basement, rural area, or places with thick walls may affect message delivery.
3. Cellular Network Not Refreshed for a Long Time
Phones that haven’t reconnected or refreshed their mobile network for a while may struggle to receive certain system messages like OTP codes.
To get the OTP verification code automatically:
📌 You can try restarting the phone
📌 Turn on Airplane Mode for 20 seconds, then turn it off to receive the OTP verification code normally.
✔️ Quick Fixes to Get Your OTP Instantly
Before getting frustrated, try these simple tricks — they work more often than you’d expect:
🔧 1. Restart Your Phone
A classic fix. Restarting forces your device to reconnect to the network and often solves SMS delivery issues immediately.
✈️ 2. Toggle Airplane Mode
Turn on Airplane Mode for about 20 seconds, then switch it off. This “refreshes” your mobile connection and helps your phone catch incoming messages more effectively. Most users receive their OTP immediately after doing this.
🆘 Still Not Receiving Your OTP?
If you’ve tried everything and your OTP still won’t come through, please contact our customer service for assistance.
English 
Malay 
Chinese