Why is Instant Top-up unavailable during early morning hours
If you’ve ever tried to do an Instant Top-Up late at night or early in the morning and found it unavailable, don’t worry — nothing is wrong with your account.
This usually happens because the Instant Top-Up system goes through daily scheduled maintenance to keep everything running smoothly and securely.
🛠️ Daily Maintenance Schedule (GMT+8)
Here’s when the service may be temporarily unavailable:
Instant Top-Up system maintenance:11:50 PM – 12:30 AM
Instant Top-Up (Maybank) maintenance: 02:50 AM – 05:00 AM
⏰ Why Maintenance Is Needed
System maintenance helps to:
- Improve transaction stability
- Enhance security
- Prevent errors or failed payments
Occasionally, maintenance may take slightly longer than scheduled. If that happens, we recommend waiting a bit before trying again.
✅ What You Can Do
- Try topping up outside the maintenance hours
- Wait until the system is fully back online
- Avoid repeated attempts during maintenance to prevent failed transactions
Thanks for your patience — these updates help ensure a better and safer experience for everyone.
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